Frequently Asked Questions

Resetting your password only takes a few minutes.

To reset your password:

1. Navigate to the Login page
2. Select “Forgot Password?”
3. Enter your registered email address
4. Check your inbox for the password reset email
5. Follow the secure reset link provided
6. Create a new password and log back in

For security reasons, password reset links expire after 60 minutes.

Password Requirements — Your password should:

• Be at least 8 characters long
• Include uppercase and lowercase letters
• Include at least one number
• Avoid commonly used passwords

• Check your spam/junk folder if the email does not arrive within a few minutes
• Only the most recent reset email will remain valid
• Reset links cannot be reused once completed

Didn't receive the reset email? Contact support and our team will assist you.

You can update your account email address through your Account Settings within the dashboard.

Your email address is used for:

• Account access
• Assessment confirmations
• Report delivery
• Purchase receipts
• Security notifications

To change your email address:

1. Log into your account
2. Navigate to “Account Settings”
3. Select “Update Email Address”
4. Enter your new email address
5. Confirm the verification email sent to the new address

Once verified, your account will automatically update.

• Your new email address must not already be associated with another InSynQIQ™ account
• Pending reports and purchases will transfer automatically
• You may be asked to re-confirm your password for security purposes

If you did not request an email change, contact support immediately.

Dashboard access issues are usually caused by incomplete assessments, expired sessions, browser issues, or delayed report processing.

Your dashboard is where you access:

• Assessments
• Reports
• Downloads
• Invitations
• Account settings
• Future compatibility insights

Common Causes

• Incomplete assessment submission
• Payment processing delay
• Session timeout
• Browser compatibility issue
• Temporary maintenance or system updates
• Couples assessment awaiting partner completion

Recommended Actions

1. Refresh the page
2. Log out and back in
3. Try another browser/device
4. Confirm your payment was successful
5. Check whether your assessment has fully submitted

• Some reports require processing time before appearing
• Couples reports will not generate until both assessments are completed
• Mobile browser restrictions may affect dashboard performance on older devices

Still unable to access your dashboard? Please contact support and include your registered email address.

You can request permanent account deletion by contacting the InSynQIQ™ Support Team.

Account deletion includes:

• Removal of login access
• Deletion of stored profile information
• Removal of assessment history
• Deletion of downloadable reports where applicable

To protect user privacy and prevent unauthorized deletion requests, account removal must be verified before processing.

Important Considerations — Before requesting deletion, please note:

• Deleted accounts cannot be restored
• Purchased reports may become permanently inaccessible
• Certain billing or legal records may be retained where required by applicable laws and regulations
• Active subscriptions must be cancelled separately

Verification Process — Our support team may request:

• Email verification
• Account ownership confirmation
• Billing confirmation where necessary

Contact support to begin the secure deletion process.

Yes. InSynQIQ™ uses secure infrastructure, encrypted connections, and restricted access controls to help protect your personal information and assessment data.

We implement industry-standard security practices designed to protect:

• Personal account information
• Assessment responses
• Relationship insights
• Payment processing
• Report access

Security Measures Include

• Encrypted HTTPS connections
• Secure payment processing providers
• Restricted internal access controls
• Authentication and verification protocols
• Continuous monitoring and infrastructure protection

Payment details are processed securely through trusted third-party payment providers and are not stored directly within the platform.

InSynQIQ™ is designed as a private relational intelligence platform — not a public social network or dating application. Your assessment results and reports are not publicly visible and are never shared without your consent.

Users are also encouraged to:

• Use strong passwords
• Avoid sharing login credentials
• Log out on shared devices
• Keep recovery email addresses updated

Questions about privacy or data protection? Please review our Privacy Notice or contact the support team directly.

Most reports become available shortly after assessment completion. If your report has not appeared, it may still be processing or awaiting additional actions.

Common Reasons for Delayed Reports

• Assessment submission not fully completed
• Payment still processing
• Browser closed before final submission
• Couples' assessment awaiting partner completion
• Temporary processing queue during high demand
• Email verification not completed

Where to Find Your Report

1. Log into your account
2. Navigate to your Dashboard
3. Open the “Reports” section
4. Select the relevant assessment

Completed reports will appear automatically once processing is finalized.

Couples Assessment Note — Couples' reports will only generate once:

• Both partners complete their assessments
• Both submissions successfully sync
• Comparative analysis processing is complete

• Refreshing the page repeatedly will not speed up report generation
• Report notifications may take a few minutes to arrive by email
• Mobile browsers may occasionally delay dashboard refresh visibility

Still missing your report? Contact support with your registered email address and assessment type.

Most reports are generated within minutes, though some advanced assessments may require additional processing time.

Typical Processing Times

• Free Assessment: Usually available immediately
• Personal IntelliMatch™ Report: Typically generated within a few minutes
• Couples IntelliMatch™ Report: May take longer due to comparative scoring logic, cross-marker compatibility mapping, joint relational modelling, and synchronisation between Partner A and Partner B datasets

Factors That May Extend Processing

• One partner has not completed the assessment
• High platform demand
• Temporary system maintenance
• Incomplete assessment data
• Interrupted submission process

• You do not need to remain logged in while processing completes
• You will receive access through your dashboard once ready
• Closing the browser will not affect report generation once submitted successfully

Concerned your report is taking too long? Our support team can verify your submission status.

Yes. Assessments can be retaken, though we recommend allowing meaningful time between submissions to ensure the most accurate reflection of relational patterns and growth.

Retaking an assessment can help users:

• Track relational growth
• Reassess compatibility
• Compare changing dynamics
• Measure emotional and behavioural shifts
• Revisit alignment after significant life events

Singles Assessments — Recommended after:

• Significant personal growth
• Major relationship experiences
• Emotional healing periods
• Lifestyle or mindset changes

Couples Assessments — Recommended after:

• Conflict resolution work
• Therapy or coaching
• Major life transitions
• Relationship recovery periods
• Long-term relationship progression

• New assessments generate new reports
• Previous reports may remain accessible within your dashboard
• Reassessment results may vary naturally over time

Reports can be downloaded directly from your dashboard once processing is complete.

1. Log into your account
2. Navigate to your Dashboard
3. Open the “Reports” section
4. Select the report you wish to access
5. Choose “Download Report”

Reports are typically provided in PDF format for optimal readability across devices.

• Downloads may take longer on slower internet connections
• Mobile devices may automatically save files to your Downloads folder
• Some browsers block automatic downloads by default

If the Download Does Not Start — Try:

• Refreshing the page
• Using another browser
• Disabling browser extensions temporarily
• Attempting download from desktop instead of mobile

Previously purchased reports can usually be downloaded again through your dashboard unless removed through account deletion.

Some sections may remain locked or unavailable if additional data, partner completion, subscription access, or report processing is still pending.

Common Reasons Sections May Be Unavailable

• Couples Assessment Incomplete: Some compatibility sections require both partners to complete all questions and successful synchronization between profiles
• Report Still Processing: Advanced sections may finalize after core report generation
• Assessment Tier Limitations: Free assessments may not include Full Harmony Band™ analysis, Friction Matrix™ insights, growth forecasting, or advanced relational overlays
• Insufficient Dataset: Certain advanced insights require enough completed responses to generate reliable interpretations

Some sections are intentionally withheld when:

• Data confidence is too low
• Comparative logic cannot be validated
• Interpretation quality would be compromised

Unsure why a section is unavailable? Contact support and we'll review your report status.

Your results are designed to provide structured relational insight — not fixed labels, diagnoses, or predictions about your worth or future.

InSynQIQ™ reports are intended to help users better understand:

• Behavioural patterns
• Emotional tendencies
• Communication dynamics
• Relational strengths
• Potential friction areas
• Growth opportunities

How to Read Your Results

• Focus on patterns, not perfection — no relationship scores perfectly across every marker
• Read the report holistically — each section contributes to a wider relational picture
• No single section should be interpreted in isolation

Use the Report as a Reflective Tool — most valuable when used to:

• Encourage honest reflection
• Improve communication
• Identify recurring patterns
• Support relational growth conversations

Important Disclaimer: InSynQIQ™ is not a mental health diagnosis, psychological evaluation, or clinical substitute for therapy. The report should be viewed as an insight framework — not a deterministic outcome.

All payments are processed securely by Stripe. InSynQIQ™ accepts major debit and credit cards and supported digital wallets.

Accepted Payment Methods

• Visa, Mastercard and American Express
• Apple Pay (on supported Apple devices and Safari)
• Google Pay (on supported Android devices and Chrome)
• Link by Stripe

Currency & International Payments

• Currency conversion fees may apply
• Your bank may apply international transaction charges
• Exchange rates are determined by your payment provider

• Payment availability may vary by country or device
• Some banks require additional verification for online transactions
• Corporate or prepaid cards may occasionally be restricted

Having trouble completing payment? Contact support and we'll help verify the issue.

Payments may fail due to bank restrictions, incorrect billing information, insufficient funds, authentication issues, or temporary connection interruptions.

Common Reasons Payments Fail

• Incorrect Payment Details: Card number entered incorrectly, expired card, incorrect CVV/security code, or billing address mismatch
• Bank Security Restrictions: Many banks automatically block international transactions, online purchases, or unrecognized payment attempts
• Authentication Failure: Some payments require one-time passcodes (OTP), 3D Secure verification, or banking app approval
• Insufficient Funds or Limits: Daily spending limits, insufficient balance, or credit restrictions
• Technical Interruptions: Temporary browser or network issues can interrupt checkout before completion

Recommended Actions

1. Re-enter your payment details carefully
2. Confirm sufficient funds are available
3. Contact your bank to approve the transaction
4. Try another browser or payment method
5. Retry after a few minutes

• Multiple failed attempts may temporarily trigger fraud protection systems
• Pending bank authorizations may appear temporarily even when payment fails

Still unable to complete payment? Please contact support with the email used during checkout.

Refund requests are reviewed on a case-by-case basis in accordance with our Terms & Conditions and the nature of the purchased digital product or service.

Because InSynQIQ™ provides digital assessments, downloadable reports, and immediate-access content, certain purchases may become non-refundable once access has been granted or report generation has begun.

Refund Requests May Be Considered For

• Duplicate charges
• Technical failures preventing access
• Failed report generation
• Incorrect billing errors
• Unresolved platform-related issues

Refunds May Not Apply When

• The assessment has already been completed
• Reports have already been generated or downloaded
• The issue relates to personal disagreement with results or interpretations
• Delays were caused by incomplete partner submissions in couples assessments

To help us investigate efficiently, please include:

• Your registered email address
• Date of purchase
• Payment receipt where available
• A brief explanation of the issue

Need to request a billing review? Please contact the support team directly.

Yes. A payment confirmation and invoice/receipt will typically be sent to your registered email address after successful purchase.

Once payment has been processed successfully, you should receive:

• Purchase confirmation
• Transaction receipt
• Invoice or billing summary where applicable

If You Cannot Find Your Invoice

1. Check your spam/junk folder
2. Confirm the email used during payment
3. Allow a few minutes for processing
4. Verify the payment completed successfully with your bank

Business & Professional Purchases — If you require:

• Company billing details
• VAT information
• Professional invoicing support
• Bulk/team purchases

Please contact support prior to purchase where possible.

• Some banking notifications are not official invoices
• Failed or pending transactions will not generate receipts

Need another copy of your invoice? Our support team can assist with billing records.

Duplicate charges are often caused by repeated payment attempts, temporary bank authorizations, or delayed transaction confirmations. Seeing two charges does not always mean two successful payments were processed.

Common Causes of Duplicate Charges

• Pending Authorization Holds: Banks may temporarily place a second authorization hold if a transaction was retried, the browser refreshed during checkout, or the original payment timed out. These temporary holds often disappear automatically within a few business days.
• Multiple Purchase Attempts: Submitting payment more than once can create duplicate transactions if the page was refreshed, the payment button was clicked repeatedly, or internet connectivity interrupted the first attempt.
• Delayed Banking Confirmation: Occasionally, banks process authorizations separately before final settlement.

What To Do

1. Check your bank statement after 3–5 business days
2. Confirm whether both charges fully settled
3. Contact support if duplicate charges remain visible

To help us investigate, please provide:

• Your registered email address
• Transaction dates
• Screenshots where possible
• Last four digits of the payment card only — never send full card details by email

Think you were charged incorrectly? Contact support and we'll review the transaction promptly.

Yes. Payments are processed through secure, encrypted payment infrastructure designed to protect your financial information. InSynQIQ™ does not store sensitive payment card information directly on the platform.

Payments are handled through trusted third-party payment providers using industry-standard security protocols, including:

• Encrypted payment processing
• Secure HTTPS connections
• Fraud detection systems
• Authentication and verification layers
• PCI-compliant payment infrastructure

Your payment details are used solely for:

• Transaction processing
• Billing verification
• Fraud prevention
• Required financial compliance obligations

For additional security:

• Never share payment details by email
• Use trusted/private internet connections during checkout
• Monitor banking activity regularly
• Enable bank transaction alerts where possible

Questions about billing security or payment protection? Please contact support or review our Privacy Notice and Terms & Conditions.

After purchasing or starting a Couples IntelliMatch™ Assessment, you'll be able to invite your partner directly through your dashboard using their email address.

To Invite Your Partner

1. Log into your account
2. Open your Dashboard
3. Navigate to the Couples Assessment section
4. Select “Invite Partner”
5. Enter your partner's email address
6. Send the invitation

Important Notes

• Each partner completes the assessment independently
• Responses are not visible during completion
• Your partner does not need to purchase the assessment unless payments are made separately
• Invitations are linked securely to your joint report

For the best experience:

• Confirm your partner's email address is correct
• Ask them to check spam/junk folders
• Encourage completion within a similar timeframe where possible

Need help inviting your partner? Contact support and we'll assist with the setup.

Invitation emails can occasionally be delayed, filtered into spam folders, or blocked by email providers.

Step-by-Step Troubleshooting

1. Confirm the email address was entered correctly
2. Ask your partner to check their spam folder, junk folder, and promotions tab
3. Wait a few minutes and refresh the inbox
4. Re-send the invitation from your dashboard

Common Reasons Invitations Are Not Received

• Typographical error in the email address
• Corporate/firewall filtering
• Spam filtering systems
• Temporary mail delivery delays
• Invitation sent to an alternate email account

You can re-enter the email address and send a new invitation link. If your partner already has an InSynQIQ™ account, ensure the invitation is sent to their registered email address.

Still unable to deliver the invitation? Our support team can manually verify and assist.

Couples reports require both assessments to be completed and synchronized before comparative analysis can begin.

This includes:

• Marker-to-marker alignment analysis
• Harmony Band™ calibration
• Friction Matrix™ comparison logic
• Emotional and behavioural overlays
• Joint relational forecasting

Common Reasons for Delays

• One Partner Has Not Finished: The report cannot begin processing until both submissions are complete
• One Assessment Was Not Fully Submitted: Closing the browser early or losing connection may interrupt submission
• Synchronisation Still Processing: The platform must securely merge and analyse both profiles before generating the report
• Temporary Platform Demand: High processing volumes may occasionally increase wait times

• Both partners do not need to complete the assessment at the same time
• You do not need to remain online during report generation
• Processing will continue automatically once both assessments are submitted

Concerned your report is taking too long? Contact support and we'll verify the processing status.

Yes. Each partner completes their assessment independently, privately, and on their own device.

Why Separate Completion Matters — Independent completion helps preserve:

• Authenticity
• Response integrity
• Emotional accuracy
• Behavioural reliability
• Comparative validity

The goal is not to “match answers,” but to understand genuine relational dynamics between two individuals.

Partners may:

• Complete the assessment at different times
• Use different devices
• Pause and continue where supported
• Complete from different locations

We recommend completing the assessment in:

• A calm environment
• One uninterrupted sitting where possible
• An emotionally neutral state for the most reflective results

Need help accessing your individual assessment link? Contact support for assistance.

A full Couples IntelliMatch™ Report cannot be generated until both partners complete their assessments.

If only one partner finishes, the platform cannot generate:

• Joint compatibility insights
• Harmony Band™ analysis
• Couples conflict insights
• Shared growth modelling
• Relationship overlays

If One Partner Stops Midway — the incomplete partner may usually:

• Return later to continue
• Re-access the invitation link
• Resume their assessment where supported

If One Partner Chooses Not to Continue — the completed partner's data will remain associated with their account, but the couples report cannot finalize. Depending on platform settings, the user may invite the same partner later or restart the process.

Need help reactivating an incomplete assessment? Our support team can assist.

Yes. Couples can return later to complete or compare assessments, provided both accounts remain active and linked correctly.

Many couples choose to revisit assessments:

• After periods of growth
• Following conflict resolution
• During major life transitions
• After therapy or coaching
• To track relational development over time

Depending on your account and assessment history, you may be able to:

• Access previous reports
• Re-download prior assessments
• Complete updated reassessments
• Compare changing relational patterns over time

Reassessment results are not intended to “prove” success or failure — they help identify growth, repeating patterns, evolving strengths, and emerging pressure points.

Ready to revisit your relational profile together? Access your dashboard to begin a new comparison journey.

Your e-book can typically be downloaded directly from your dashboard or through the download link provided in your purchase confirmation email.

To Download Your E-Book

1. Log into your InSynQIQ™ account
2. Navigate to your Dashboard
3. Open the “E Book access” section
4. Select your e-book
5. Choose “Download”

You may also receive a secure download link via email after purchase.

• Download links may expire for security reasons
• Ensure you are logged into the correct account used during checkout
• Some browsers automatically save downloads to your device's Downloads folder

Unable to locate your e-book? Contact support and we'll help restore access.

Purchase emails can occasionally be delayed, filtered into spam folders, or blocked by email providers.

After completing your purchase, you should typically receive:

• Order confirmation
• Payment receipt
• Download instructions or access link

Step-by-Step Troubleshooting

1. Check your spam/junk folder
2. Check promotions or filtered inbox tabs
3. Confirm the email used during checkout
4. Allow several minutes for processing
5. Refresh your inbox and search for “InSynQIQ™”

Common Reasons Emails Are Not Received

• Incorrect email entered during purchase
• Mail filtering or firewall restrictions
• Delayed payment confirmation
• Corporate email security settings

If payment completed successfully, your purchase should still appear within your dashboard even if the email was not received.

Still missing your confirmation email? Contact support with your purchase details and registered email address.

Most InSynQIQ™ e-books are provided in PDF format for broad compatibility across devices and platforms.

PDF files are designed to preserve:

• Layout quality
• Typography
• Visual structure
• Charts and illustrations
• Consistent formatting across devices

This allows the e-book to be viewed on:

• Desktop computers
• Mobile devices
• Tablets
• Most modern e-readers

Recommended Applications — PDF files can usually be opened using:

• Adobe Acrobat Reader
• Apple Books
• Google Drive PDF Viewer
• Most modern browsers

Having difficulty accessing the file format? Our support team can assist with compatibility guidance.

Yes. InSynQIQ™ e-books are designed to be accessible across most modern smartphones and tablets.

You can read your e-book on:

• iPhone
• Android devices
• iPad
• Tablets
• Desktop browsers

For the best reading experience:

• Use updated software/apps
• Download the file fully before opening
• Use portrait or landscape mode depending on preference
• Enable zoom for visual diagrams or charts

Large visual pages or diagrams may display more clearly on tablets or desktop screens. Once downloaded successfully, most PDF e-books can be accessed offline without an internet connection.

Experiencing mobile viewing issues? Contact support and we'll help troubleshoot your device compatibility.

Yes. Most purchases can be re-downloaded through your account dashboard while your account remains active.

To Re-Download

1. Log into your account
2. Navigate to your Dashboard
3. Open your Purchases section
4. Select the e-book
5. Download again

Access availability may depend on:

• Active account status
• Product availability
• Licensing or update conditions
• Account deletion requests

• Download links may occasionally expire
• Re-authentication may be required
• Sharing download access externally may violate platform terms

Need help restoring access to a previous purchase? Our support team can assist.

File opening issues are usually caused by incomplete downloads, unsupported software, browser interruptions, or outdated PDF readers.

Common Causes

• Incomplete download
• Corrupted file during transfer
• Outdated PDF reader
• Browser compatibility issues
• Mobile storage limitations
• Unsupported applications

Recommended Troubleshooting

1. Delete the existing file
2. Re-download the e-book
3. Try another browser or device
4. Update your PDF reader application
5. Ensure enough storage space is available

Recommended PDF Readers: Adobe Acrobat Reader, Apple Books, Google PDF Viewer, or modern browser PDF viewers.

Public Wi-Fi or unstable internet connections may interrupt large downloads and corrupt the file during transfer.

Still unable to open the file? Contact support and we'll help verify the download and compatibility issue.

The InSynQIQ™ Affiliate & Partner Program allows approved partners to refer users to the platform and receive commission on eligible purchases generated through their unique referral links.

The program is designed for individuals and organizations aligned with:

• Relational growth
• Human behaviour
• Coaching and therapy
• Personal development
• Relationship education
• Wellness and insight-driven services

How Referrals Work

1. You receive a unique affiliate link
2. A user visits InSynQIQ™ through your link
3. The user completes a qualifying purchase
4. The referral is attributed to your account
5. Commission is recorded within your dashboard

The affiliate program is intended to reward genuine advocacy and professional alignment — not misleading promotional practices or spam-based marketing.

Interested in becoming a partner? Submit an application through the Affiliate & Partners page.

You can apply directly through the InSynQIQ™ Affiliate & Partners page by submitting your professional details and intended partnership use case.

Suitable Applicants May Include

• Therapists
• Coaches
• Matchmakers
• Wellness professionals
• Educators
• Content creators
• Relationship-focused communities
• Strategic partners

Application Process

1. Complete the online application form
2. Provide relevant professional or platform details
3. Explain how you intend to use or promote InSynQIQ™
4. Submit your application for review

Approval is not automatic and may depend on:

• Audience relevance
• Professional credibility
• Geographic availability
• Intended marketing approach
• Compliance considerations

Ready to apply? Visit the Affiliate & Partners page to begin your application.

Referrals are tracked using secure attribution technology linked to your unique affiliate or partner referral code.

Tracking systems may use:

• Referral links
• Browser cookies
• Session attribution
• Platform analytics
• Account-linked referral codes

A referral is generally recorded when:

• A user accesses InSynQIQ™ through your unique link
• The qualifying purchase occurs within the eligible attribution period
• The transaction successfully completes

Referral tracking may be affected if users:

• Clear browser cookies
• Switch devices during checkout
• Use ad blockers or privacy restrictions
• Complete purchases outside the attribution window

Referral abuse, fraudulent activity, or manipulation of attribution systems may result in account suspension or removal from the program.

Need help understanding your referral activity? Contact the partner support team for assistance.

Commission payments are typically processed according to the partner payout schedule outlined within the Affiliate & Partner Program terms.

Typical Payment Process

1. Referral purchase completes successfully
2. Transaction enters verification period
3. Commission becomes eligible for payout
4. Payment is processed according to the payout cycle

Processing schedules may vary depending on:

• Payment provider
• Country/region
• Tax or compliance verification
• Minimum payout thresholds
• Banking processing times

Commission balances may initially appear as Pending, Processing, Approved, or Paid. Pending commissions may not yet qualify for withdrawal.

Affiliates are responsible for:

• Local tax obligations
• Accurate payment information
• Compliance with applicable laws and regulations

Questions about a commission payment? Please contact the partner support team.

Yes. Therapists, coaches, and relational professionals may apply to join the InSynQIQ™ Affiliate & Partner Program.

InSynQIQ™ may complement the work of qualified professionals in:

• Relationship therapy
• Coaching
• Emotional wellness
• Behavioural development
• Communication support
• Relational education

Eligible professionals may use the platform to:

• Support client reflection
• Encourage structured discussion
• Explore behavioural patterns
• Enhance relationship-focused conversations

Important Clarification: InSynQIQ™ is not intended to replace clinical therapy, mental health treatment, psychological diagnosis, or licensed professional care. The platform is designed as an insight and reflection tool.

Are you a therapist or coach interested in partnering with InSynQIQ™? Submit a professional partnership application for review.

Approved affiliates and partners can access their dashboard through the Partner Login area using their registered account credentials.

To Access Your Dashboard

1. Visit the Partner Login page
2. Enter your registered email address and password
3. Complete any required verification steps
4. Access your dashboard

Dashboard Features May Include

• Referral summaries
• Conversion analytics
• Earnings overview
• Payment history
• Promotional assets
• Account management tools

Dashboard access is only available to approved affiliate accounts, active partner accounts, and verified professional profiles.

• Never share login credentials
• Use strong passwords
• Enable verification features where available

Unable to access your partner dashboard? Contact partner support for assistance.

Yes. Your assessment responses, reports, and relational insights are treated as private and confidential within the InSynQIQ™ platform.

Assessment confidentiality applies to:

• Individual responses
• Couples assessment data
• Downloaded reports
• Relational insights
• Account information
• Dashboard activity

Couples Assessment Privacy — Within couples assessments:

• Each partner completes their assessment independently
• Raw answers are not openly shared during completion
• Comparative insights are generated through system analysis rather than direct response exposure

Access to user information is restricted to authorized operational purposes only, such as technical support, security review, platform maintenance, and legal or compliance obligations where required.

Questions about confidentiality or privacy practices? Please review our Privacy Notice or contact support directly.

User data is stored using secure infrastructure, encrypted connections, and restricted access controls designed to help protect personal and relational information.

This may include:

• Encrypted HTTPS connections
• Secure cloud infrastructure
• Access control systems
• Authentication protocols
• Monitoring and security review processes

Types of Data Stored — Depending on platform usage, stored information may include:

• Account details
• Assessment responses
• Report data
• Purchase history
• Dashboard activity
• Technical usage information

Certain information may be retained for account continuity, customer support, security verification, fraud prevention, and legal or regulatory obligations. Payment card details are processed through secure third-party payment providers and are not stored directly by InSynQIQ™.

Need more information about data storage practices? Please contact the support team.

No. InSynQIQ™ does not sell personal user data or private assessment information to third parties.

InSynQIQ™ does not:

• Sell assessment responses
• Sell personal relationship insights
• Publicly expose private user information
• Share identifiable data for unrelated advertising purposes

Limited data sharing may occur for operational and legal purposes only, such as:

• Secure payment processing
• Platform hosting infrastructure
• Customer support operations
• Fraud prevention
• Legal compliance obligations

InSynQIQ™ is designed as a reflective relational intelligence platform — not an advertising-driven social network. Anonymous or aggregated usage analytics may occasionally be used internally to improve platform performance and assessment quality. These analytics are not intended to personally identify users.

Questions about how your information is used? Please review our Privacy Notice for further details.

Depending on your account and platform settings, you may be able to export certain personal information and downloadable reports directly from your dashboard.

Users may request access to:

• Purchased reports
• Assessment summaries
• Downloadable files
• Certain account-related information

Available export options may vary depending on:

• Assessment type
• Account status
• Subscription access
• Technical limitations
• Applicable legal requirements

Some proprietary scoring logic, platform analytics, or internal relational modelling systems may not be included within exported materials. Export access may occasionally require identity verification, account authentication, or security review procedures.

Need help accessing or exporting your information? Contact support and we'll assist you.

You can request account and data deletion by contacting the InSynQIQ™ Support Team for verification and processing.

Deletion requests may include:

• Account removal
• Profile information deletion
• Assessment history removal
• Dashboard access termination
• Associated downloadable content removal where applicable

Verification Process — To protect account security, we may require:

• Email verification
• Identity confirmation
• Account ownership validation

Important Considerations — Before requesting deletion, please note:

• Deleted accounts may not be recoverable
• Purchased reports may become permanently inaccessible
• Certain billing or legal records may need to be retained where required by law
• Active subscriptions may require separate cancellation

Would you like to request deletion? Please contact support to begin the secure verification process.

Assessments are private, but not fully anonymous if linked to a registered account or purchase.

InSynQIQ™ assessments are generally connected to user accounts in order to provide:

• Dashboard access
• Report generation
• Secure downloads
• Couples synchronization
• Ongoing account functionality

What “Private” Means on InSynQIQ™ — Your information is not publicly visible to:

• Other users
• Search engines
• Public profiles
• Open platform browsing

Important Distinction: Private does not necessarily mean legally anonymous. Certain account information may still be associated with your profile for operational and security purposes.

Questions about anonymity or account privacy? Please review our Privacy Notice or contact support directly.

InSynQIQ™ is a relational intelligence platform designed to help individuals and couples better understand compatibility, behavioural dynamics, communication patterns, and long-term relational alignment.

Rather than focusing solely on attraction or personality labels, the platform explores deeper relational dimensions such as:

• Emotional alignment
• Communication dynamics
• Cognitive compatibility
• Conflict patterns
• Relational growth capacity
• Lifestyle and value alignment

InSynQIQ™ is designed for:

• Singles
• Couples
• Individuals seeking self-reflection
• Relationship-focused professionals

Ready to explore your relational profile? Choose an assessment and begin your insight journey.

No. InSynQIQ™ is not a dating app or social matching platform.

Unlike traditional dating platforms, InSynQIQ™ does not:

• Operate as a swipe-based app
• Publicly display user profiles
• Encourage social browsing
• Prioritize appearance-based matching
• Function as an open social network

The platform is designed to help users:

• Better understand compatibility dynamics
• Reflect on emotional and behavioural patterns
• Explore relational strengths and pressure points
• Improve communication and relational awareness

Singles may use the platform to understand compatibility tendencies, identify relational patterns, and clarify ideal alignment characteristics.

Couples may use it to explore compatibility dynamics, improve understanding, and support relational growth conversations.

Want to explore how relational intelligence works? Learn more about the IntelliMatch™ assessments.

The Relational Intelligence Spectrum™ (RIS™) is the proprietary framework that powers the InSynQIQ™ assessment and compatibility system.

The framework analyses relational intelligence across multiple categories, including:

• Emotional dynamics
• Cognitive processing
• Social interaction
• Practical compatibility
• Communication tendencies
• Growth capacity

The framework is built around the idea that long-term compatibility is influenced by patterns of relational alignment across multiple dimensions — not isolated traits alone. Rather than asking “Are these two people attracted to each other?” RIS™ explores how they process emotion, communicate under pressure, where their natural areas of harmony lie, where friction might emerge, and how adaptable they are together.

The platform evaluates relational patterns through:

• Structured behavioural questions
• Comparative scoring logic
• Relational overlays
• Dynamic compatibility mapping

RIS™ is intended as a reflective relational framework — not a clinical diagnosis or psychological certification.

InSynQIQ™ reports are designed to provide structured relational insight based on user responses, comparative modelling, and behavioural analysis — not absolute predictions or guarantees.

The quality of any relational assessment depends heavily on:

• Honest responses
• Self-awareness
• Emotional accuracy
• Completion quality
• Context and timing

The reports are intended to support reflection, relational awareness, and compatibility exploration. They are not intended to:

• Predict relationship success with certainty
• Replace therapy or clinical assessment
• Label individuals permanently
• Define human complexity through a single score

The platform should be viewed as an insight tool — not a deterministic outcome engine. Users obtain the most valuable insights when they answer honestly, avoid overthinking responses, and interpret results holistically.

InSynQIQ™ reports are designed for individuals and couples seeking deeper insight into relational patterns, compatibility, communication, and behavioural dynamics.

The platform is suitable for:

• Singles seeking self-awareness
• Couples exploring compatibility
• Individuals navigating relationship patterns
• People interested in behavioural insight
• Users focused on emotional and relational growth

Singles Reports May Help Users:

• Understand compatibility tendencies
• Clarify relational strengths
• Identify recurring patterns
• Reflect on emotional and behavioural habits
• Explore ideal alignment characteristics

Couples Reports May Help Users:

• Understand communication dynamics
• Identify alignment and friction areas
• Explore emotional compatibility
• Support healthier relational conversations
• Reflect on long-term growth potential

InSynQIQ™ is intended to support diverse relationship experiences and relational journeys.

Not sure which assessment is right for you? Explore the available IntelliMatch™ options.

Yes. Therapists, coaches, educators, and relationship-focused professionals may use InSynQIQ™ as a structured relational insight and reflection tool.

The platform may support professionals working within:

• Relationship coaching
• Therapy environments
• Behavioural development
• Emotional wellness
• Communication support
• Personal growth practices

Professionals may use the platform to:

• Encourage reflective discussion
• Explore behavioural patterns
• Support communication exercises
• Facilitate compatibility conversations
• Enhance relationship-focused dialogue

Important Clarification: InSynQIQ™ is not intended to replace clinical diagnosis, psychological evaluation, licensed therapy, or mental health treatment. The platform functions as an insight and relational reflection system.

Interested in professional partnerships or practitioner access? Visit the Affiliates & Partners section to learn more.